D336 Business of IT – Applications is one of the most critical courses you will encounter as you move through IT service management (ITSM). It is created to impart the knowledge that would help you to pass the ITIL 4 Foundation Exam, an internationally acclaimed certification in the IT industry. From this course, you will develop an understanding of how contemporary value-generating IT and digital service organizations operate and how they design and manage the processes for creating and delivering technology-infused products and services.

In addition to preparing you for the exam, this module will also provide you with skills that can be used in other situations. Irrespective be it to get a strategic position in IT service management or to get an effective qualification for the resume, D336 is a course that will prove advantageous to every learner at any given period of his or her working path.

Another aspect, that differentiates D336 from other courses, is the explicitly practical stance on IT service management. The course is not theoretical to sit and learn and read about something, it is practical and put into practice for a given set of problems. This practical learning makes sure you leave the course with practical skills that can be deployed as an IT expert in a professional environment.

Furthermore, the course combines cultural and behavioral concepts with those of IT processes in particular. A comprehension of how to deal with people, processes, and technology is vital in the current world of IT. As such, in order to master these principles, you will have the knowledge and skills to build and deliver services to the doorstep of the customers and the businesses.

By the end of the D336 course, you'll have mastered several core competencies, including:

• Understanding ITSM and Service Value Systems: Find out how IT service management relates to other business management frameworks and find out the value of ITSM to an organization.
• Applying the ITIL Framework: Understand the concepts of the Information Technology Infrastructure Library (ITIL) including the Service Value System, the Service Value Chain, and value stream concepts.
• Incident and Problem Management: Discover how to deal with incidents and problems in order to preserve a good standard of service and avoid interruptions.
• Evaluating Organizational Efficiency: Assess how IT services can be streamlined to increase efficiency and deliver value faster.
• Understanding Cultural Principles: Learn the human and behavioral aspects of IT service management that contribute to a successful IT environment.